Leadership Stories
I lead design teams to deliver better products, stronger alignment, and measurable impact across the business. These are a few stories behind the work, the teams, and the impact. Each one is a high-level view of the problem, approach, and outcome. It’s not everything, but it should give you a sense of how I think and how I approach the work.
Elevating Design Quality at Capital One
At Capital One, I established a design team while also implementing a strategic vision and strategy for Capital One’s Commercial Design org to elevate design quality, improve efficiency, and enhance user experiences. These efforts have laid a solid foundation for continued design excellence within the organization.
Role: Sr. Design Manager, Experience Quality
Transforming a Video Pioneer in a Crowded Market
As the Director of Product Design at ooVoo, I led a shift to focus on what users truly needed beyond video calls. I built a talented, collaborative design team across three countries and fostered a culture of creativity and user-focused problem-solving. Together, we redefined how ooVoo could better connect with and serve its users.
Role: Director, UX Design
Evaluation of Human-Centered Design Practices to Achieve Customer Centricity
I assumed leadership of the Design Practice Service under the research and Design Operations org at Capital One, focusing on improving Human-Centered Design (HCD) processes, user experience (UX) quality, and design best practices. This aimed to strengthen Experience Design's ability to set and maintain high standards for design and collaboration across disciplines, particularly by integrating HCD more effectively.
Role: Director, Research & Design Operations