Leading Product Change Across Complex Environments
These stories reflect different kinds of organizational and product challenges ranging from modernization efforts and fragmented customer experiences to scaling design practices across large teams and systems.
My role varied across each environment, but the consistent focus was improving product quality, strengthening collaboration, and helping organizations create clearer, more connected experiences over time.
Elevating Product Experience Quality
Capital One: Sr. Design Manager, Experience Quality
At Capital One, I led initiatives focused on improving how product and experience quality were evaluated across teams. The work centered on strengthening consistency, scaling design practices, and creating clearer operational alignment across complex enterprise systems.
Evolving the ooVoo Product Experience
ooVoo: Director, UX Design
ooVoo was growing rapidly, but the product experience lacked consistency across platforms and customer touchpoints. I was brought in to help strengthen design’s role within the organization, improve collaboration across teams, and shift the product toward a more user-centered direction as the platform continued scaling globally.
Scaling Human-Centered Design
Capital One: Director, Research & Design Operations
Within Capital One’s Research and Design Operations organization, I led initiatives focused on understanding how teams across the company were applying human-centered design within real delivery environments. The work uncovered major differences in collaboration, execution, and operational maturity across teams while creating a clearer path toward improving design quality at scale.