Transforming Products, Teams, and Experiences
I lead design teams to create better products, stronger alignment, and more thoughtful customer experiences across complex organizations. These stories offer a high-level look into the challenges, decisions, collaboration, and leadership behind the work and the impact it was designed to create.
Elevating Product Experience Quality
At Capital One, I shaped the strategic vision for improving product and experience quality across the Commercial Design organization. This included building stronger alignment between teams, strengthening human-centered design practices, and helping create more consistent and scalable customer experiences. The work contributed to a stronger foundation for collaboration, design maturity, and long-term product quality across the organization.
Role: Sr. Design Manager, Experience Quality
Redefining ooVoo for Modern Communication
As Director of Product Design at ooVoo, I led a broader shift toward a more user-centered product strategy during a period of rapid growth and market change. I built and led a distributed design team across multiple countries while strengthening collaboration between design, product, and engineering. Together, we worked to evolve the experience, better understand customer needs, and create more engaging ways for people to connect through the platform.
Role: Director, UX Design
Strengthening Human-Centered Design
I led the Design Practice Service within Capital One’s Research and Design Operations organization, focused on strengthening how human-centered design was applied across teams and lines of business. The work centered on improving collaboration, experience quality, and design consistency at scale while helping teams navigate the complexity of enterprise product development. This helped create a stronger foundation for more cohesive customer experiences and cross-functional alignment across the organization.
Role: Director, Research & Design Operations